Our Policies

Effective Date: March 12, 2026

Welcome to Merch Den. These Terms and Conditions govern your use of our website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the website.

1. About Us

This website is operated by Merch Den.

For inquiries, you may Contact Us

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or
• You are using the website with the permission and involvement of a parent or legal guardian

3. Products and Availability

We make reasonable efforts to ensure that all products, descriptions, images, and prices shown on our website are accurate. However:

• Product colours may vary slightly depending on your screen or device
• Products may become unavailable without notice
• We may limit quantities
• We may discontinue products at any time

4. Pricing

All prices displayed on the website are listed in Trinidad and Tobago Dollars (TTD) unless otherwise stated.

We reserve the right to change prices at any time without notice. The applicable price will be the price shown at the time your order is placed, subject to correction of obvious errors.

5. Orders

When you place an order, you are making an offer to purchase a product from us. We reserve the right to accept or reject any order for reasons including:

• Product unavailability
• Errors in pricing or product information
• Suspected fraud or unauthorized activity
• Payment or delivery issues

An order confirmation does not necessarily mean that your order has been finally accepted.

6. Payments

Payment must be made in full before your order is processed unless we expressly agree otherwise.

We may use third-party payment providers to process payments securely.

7. Shipping and Delivery

We will make reasonable efforts to process and deliver your order within any estimated timeframe provided. However, delivery times are estimates only and may be affected by factors outside our control.

We are not responsible for delays caused by couriers, weather, customs, supply disruptions, or other events beyond our reasonable control.

Risk in the product passes to you upon delivery. Ownership passes once full payment has been received.

8. Returns, Refunds, and Cancellations

Our Refund Policy forms part of these Terms and Conditions. By placing an order with us, you also agree to our Refund Policy.

9. Accounts

If you create an account on our website, you are responsible for:

• Keeping your login credentials secure
• Ensuring your account information is accurate and up to date
• Any activity carried out through your account

We reserve the right to suspend or terminate accounts where we suspect misuse, fraud, or breach of these Terms.

10. Prohibited Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the website
• Copy, reproduce, or exploit website content without permission
• Submit false, misleading, or fraudulent information

11. Intellectual Property

All website content, including text, graphics, logos, product images, branding, and design elements, belongs to Merch Den or is used with permission.

You may not reproduce, distribute, modify, or commercially use any part of the website without our prior written consent.

12. Privacy

Your use of the website is also governed by our Privacy Policy.

13. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may suspend, withdraw, or change any part of the website at any time without notice.

14. Disclaimer

To the fullest extent permitted by law, this website and its contents are provided on an “as is” and “as available” basis.

We make no warranties or representations that:

• The website will always be available or error-free
• The website will be free from viruses or harmful components
• Products will meet every expectation beyond what is expressly stated

Nothing in these Terms excludes liability that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by law, Merch Den will not be liable for:

• Indirect or consequential loss
• Loss of profits
• Loss of revenue
• Loss of business opportunity
• Delays or failures caused by events outside our reasonable control
• Losses arising from misuse of the website or products

Our total liability in relation to any order will generally not exceed the amount paid for the product in question, except where the law does not allow such a limitation.

16. Electronic Communications

By using our website, creating an account, or placing an order, you agree to receive communications from us electronically, including confirmations, notices, and updates related to your orders or use of the website.

17. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Trinidad and Tobago.

Any disputes arising out of or relating to these Terms and Conditions, your use of the website, or your purchase of products from us shall be subject to the jurisdiction of the courts of Trinidad and Tobago.

18. Changes to These Terms

We may update these Terms and Conditions from time to time. Any updates will be posted on this page with a revised effective date.

19. Contact Us

If you have any questions about these Terms and Conditions, you may Contact Us